As an MSP, we want to be your Virtual IT Manager. We have put the focus back where it should be and that is on our customers. Our personalized communication with each of our customers is vital to creating and sustaining a relationship which provides the specific services that are needed for your business.
We do not treat all customers the same, because they are not. There are different regulations, rules, finances, etc. that make them different. We have built business relationships with coordinating vendors to enable us to provide solutions in a variety of areas. In addition, we understand that training employees against the bad guys (Hackers) is vital to the success for any size customer from 1 to 5000 people. Every computer package includes one training session which also allows us to build an understanding of your needs and challenges at all levels. The Get Healthy Plan is what we do before starting work. The plan enables both Black Hills IT Services and the customer to ensure the environment is Healthy before we start work. This will include but not be limited to: